Shared Web Hosting: Frequently Asked Questions
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Do you provide 24/7 technical support? |
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Are there any additional fees? |
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| Do you have a site builder? Yes, we provide all shared hosting customers with a free site builder. The site builder is very easy to use and comes with hundreds of templates to get you started. |
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| How long does it take to get my account setup? We may call you to verify your order but is most cases you will get your activation email within minutes of signing up so you can start using your account immediately. |
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| Do you outsource support? No, all of our staff are onsite, not out-sourced. |
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Do you offer a Money Back guarantee? Yes! We offer a 30-day money back guarantee on all shared hosting and reseller hosting plans. There is no refund for domain names, as you are given full ownership of the domain name for the year. |
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What forms of payment do you accept? We accept Visa, MasterCard, American Express and Discover. We also accept Paypal payments. Payments by check or money order must be mailed to our mailing address. Make checks payable to HostUpon Hosting, Inc. Sorry we do not accept cash. |
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Can I upgrade my hosting plan at a later stage? Yes. All accounts can be upgraded. Upgrades will happen the same business day. |
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Do you put banners or pop-ups on my web pages? No. We never change or tamper with your website. |
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Do you monitor your servers? Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year. |
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Do you offer a shopping cart? Yes, we offer the OsCommerce shopping cart and ZenCart as well as a few other carts via our Fantastico script installer that comes free with all accounts. |
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| Do you allow adult content on your servers? We do allow certain types of artistic material. Please contact support for more information. |
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Can I use Active Server Pages (ASP) on my site? No. We only use Unix Servers. ASP requires Windows Servers. |
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How will you invoice me? All accounts renew automatically. For customers paying by check or who request notice before billing, invoices are sent via email. You can login to the Client Area and modify when and how you receive invoices. |
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We will always make sure that our customer’s websites will be accessible 24/7 without any service interruption. To achieve this, we provide our our customers with a 99.9% uptime guarantee.
